VITAGRIT40 SUPPORT

Support

Need help with Vitagrit40? We’re here for you.

FREQUENTLY ASKED QUESTIONS

How do I cancel my subscription?
Your Vitagrit40 subscription is managed through your Apple ID / Google Play account, not through the app itself — that’s a requirement from Apple and Google, and it also means you’re always in full control. To cancel: open your device’s Subscriptions settings, find Vitagrit40, and tap Cancel. Your access continues until the end of your current billing period, and you won’t be charged again after that. Before you go — a lot of members hit a plateau around week 3–4 and consider cancelling right then. If that’s you, try switching your program intensity in Settings first, or reach out to us at support@vitagrit40.com — we’ll personally help you adjust before you decide.

How do I delete my account and data?
You can permanently delete your account and all associated data from Settings → Account → Delete Account. This action is irreversible: your workout history, progress data, and profile will be permanently removed within 30 days, in line with GDPR. Note: deleting your account does not automatically cancel an active subscription — cancel that separately through your Apple ID / Google Play settings to stop billing.

How does personalization work?
Vitagrit40 builds your program from what you tell us during onboarding (goals, PAR-Q+ health screening, experience level) and adjusts over time based on the workouts you log. We never sell or share this data with advertisers — see our Privacy Policy for details.

I already paid — why isn’t my purchase showing up?
Tap “Restore Purchases” in Settings. This re-links your existing subscription to your account using your Apple ID / Google account — no new charge is made. If it still doesn’t appear after that, contact us at support@vitagrit40.com with your purchase receipt and we’ll sort it out directly.

Is my data private and secure?
Yes. Your health and workout data is stored securely and used only to personalize your program — never sold to third parties. Full details are in our Privacy Policy.

Contact support

Email support@vitagrit40.com. Typical response time: within 1–2 business days.